Returning Your Rug
At Twopins Home, ensuring your satisfaction with our custom home decors is our top priority. We are committed to providing a clear and fair Return & Refund Policy. Please read the following guidelines to understand our procedures:
1. Reach Out to Twopins Home
Should you encounter any issues with your purchase or have inquiries about our products, we encourage you to connect with our dedicated Twopins Home service team. Our goal is to assist you and work towards finding a satisfactory solution tailored to your specific needs.
- Email: [email protected]
- Web: Visit the Contact page on twopinshome.com and complete the provided form.
- Social Media: Locate us on Facebook or Twitter under the username [Twopins].
- WhatsApp: Reach us via WhatsApp at [+8613484083297].
2.Returns
To initiate a return, please ensure that the items are in their original condition, unused, neat and clean, and in the original packaging, including all tags, instructions, and inserts. The return process must be initiated within 30 days from the date of receiving the item. Unless otherwise instructed by Twopinshome, all returns must be made using the original shipping method employed for the initial delivery (such as UPS，USPS etc). You will receive detailed shipping instructions from us. Please allow a minimum of 2 weeks after we receive your returned order for the refund process to be completed. Once processed, you will be refunded the full purchase price, including tax, minus any shipping fees. For items that were originally shipped free of charge, the outbound shipping fees will be deducted from your final refund amount.
3. Items that Can’t be Returned
- Made-to-Order Products
- Products identified as non-returnable
- Products which have been used
- Products not in their original condition and original packaging
- Products which have been successfully delivered and signed