Limited Warranty Terms & Conditions
At Twopins Home, we stand behind the quality of our custom tufted rugs. We are committed to providing you with exceptional products and ensuring your complete satisfaction. Please read the following Limited Warranty terms and conditions carefully.
What is Covered?
This Limited Warranty covers defects in materials and workmanship of rugs purchased from Twopins Home under normal household use for a period of 180 days from the date of purchase. If a rug is found to be defective in materials or workmanship during this period, Twopins Home will, at its sole discretion, repair or replace the defective rug. This warranty extends only to the original purchaser.
What is Not Covered?
This Limited Warranty does not cover:
- Damages resulting from accidents, abuse, misuse, or unauthorized repairs/alterations: This warranty does not cover damages caused by accidents, such as spills, cuts, burns, or other forms of abuse. It also does not cover damages resulting from unauthorized repairs or alterations made to the rug.
- Damages caused by improper installation, maintenance, or cleaning: Damages caused by failure to follow our care instructions for proper installation, maintenance, or cleaning of the rug are not covered under this warranty.
- Normal wear and tear, fading, or shedding: This warranty does not cover normal wear and tear, fading, or shedding, which are natural characteristics of rugs and are expected to occur over time.
- Damages caused by fire, flood, or other acts of nature: Damages caused by fire, flood, or other natural disasters are excluded from this warranty.
- Rugs used in commercial settings or outdoor environments: This warranty applies only to rugs used in normal household settings and does not cover rugs used in commercial or outdoor environments.
Warranty Claims
To make a warranty claim, you must provide Twopins Home with proof of purchase and a detailed description of the defect. Twopins Home reserves the right to inspect the rug and determine the validity of the claim. If the claim is valid, Twopins Home will either repair or replace the defective rug at its discretion. Shipping and handling charges may apply.
Disclaimer
This Limited Warranty is exclusive and in lieu of all other warranties, express or implied, including but not limited to any warranty of merchantability or fitness for a particular purpose. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of Liability
In no event shall Twopins Home be liable for any special, incidental, consequential, or other damages, even if advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
By purchasing our custom tufted rugs, you agree to the terms and conditions of this Limited Warranty.
If you have any further questions or concerns regarding this Limited Warranty, please contact our customer support team at: